Refund & Cancellation Policy

Booking cancellation

Requested or confirmed collections may be rescheduled or cancelled through the dashboard before completion.

Refund requests

Submit requests within 7 days of purchase. Eligibility depends on package usage, completed collections, laboratory work already initiated, promotional benefits and payment status.

Full refund examples

• Successful payment but package not activated.
• Duplicate payment.
• LabPass cannot provide the purchased service and no benefit has been used.
• A refund is required by law.

Partial or unavailable refunds

Where tests, collection or third-party services have already been used, their value and non-recoverable costs may be deducted.

Failed payments

Banks may automatically reverse failed transactions. Contact support if a debit is not reversed.

Timing

Approved refunds are initiated to the original payment method. Banks may take approximately 5–10 business days after initiation.

How to request

Email hello@labpass.in with your registered mobile number, package, payment ID, date, amount and reason.